Suggest an Answer Feature

The Suggest an Answer feature

Nesli Han Diken

Suggest an Answer Feature

The Suggest an Answer feature

13 Eylül 2024 , New Features

Overview: The Suggest an Answer feature has been updated to enhance its integration with the knowledge base and other models, providing more accurate and relevant responses.

Updates:

1. Knowledge Base Training:

The system can now be trained with knowledge base documents to improve the accuracy of suggested answers.

2. Model Adaptability:

The Suggest an Answer feature can now be adapted for use with other models.

Benefits:

  • Improved Accuracy: Training with knowledge base documents ensures that the suggested answers are more relevant.

  • Versatile Application: Adaptability to other models increases the utility of this feature across different use cases.

How it works ?

The first step of the Suggest an answer structure is to train the AI. We mentioned this flow above. How to train AI with document?

Warning: Unlike other prompts, in order to activate the Suggest Answer prompt, you must set its name as ‘suggest answer’.

- Now you are ready to continue. In this scenario we will reply a support ticket that created for TourEase company. To do that, click on Support app from Helpdesk Cloud and find related ticket.

- Then click Reply button.

CloudOffix - Suggest an Answer Feature

- In the opening mail composer, you will see a button named Suggest an Answer.

- After, click Suggest an Answer button. Now, you can see the AI suggestion about the ticket in a structured format and send this content to customer easily after reviewing.

CloudOffix - Suggest an Answer Feature